This site ships to the United Kingdom
  • 15% off* Sale & New Season - enter code WOW15

Terms & Conditions

Terms & Conditions

Welcome to the dorothyperkins.com terms and conditions, which apply to all items ordered from dorothyperkins.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Care team.

 

UK & EIRE RETURNS POLICY

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition via the following three methods:


Within 14 Days of Receipt

- By post
- At a convenient drop point, provided by Collect+

Within 28 Days of Receipt

- To your local Dorothy Perkins store (excluding department stores)

 

Please Note: not all items can be returned to store.  All items that are part of our concession brand collections, our Tall collection or our Maternity collection can only be returned by post & Collect +. Please see Returning Brands, Wide Fit shoes, Tall & Maternity for a full list of these brands.

Refunds
Refunds will be credited to your original method of payment.

Hygiene
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Right to Cancel 
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see Right to cancel (EU Customers) for details.

Statutory Rights
Your statutory rights are not affected by our returns policy.

Price & payment options

Credit Cards

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process. 



Further Information For Overseas Customers

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

Verified by Visa and Mastercard

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  To find out more information and how to register your card visit Verified by Visa or MasterCard SecureCode.


Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Dorothy Perkins does not allow its cosmetic products to be tested on animals, either during the production process or in the finished state.

Purchase of Products

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFIRM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion
    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

Promotions T&Cs

Extra 15% off* Sale items and new season
1. This offer entitles you to an extra 15% off sale and selected new season lines at dorothyperkins.com.
2. Offer runs from Thursday 22nd January 2015 until 23.59 GMT Monday 26th January 2015.
3. Discount is applied when the code 'WOW15' is applied at checkout.
4. Offer applies to selected full price and sale items. Special offer lines and the following brands are not included in this offer: AX Paris, PIT Amsterdam, Head Over Heels, Ravel, Paper Dolls, Little Mistress, Girls on FIlm, Maya and Lovedrove. 
5. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
6. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer 
(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Sale > Up to 70% off
1. This offer entitles you to up to 70% off the original selling price of sale items at dorothyperkins.com.
2. Offer runs from Wednesday 14th January 2015 for a limited time only.
3. Discount has already been applied.
4. Offer applies to sale items within the ‘View All Sale’ category only. Special offer lines are not included in this offer.
5. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
6. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer
(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Up to 30% off Jeans

1. This offer entitles you to up to 30% off selected jeans at dorothyperkins.com.

2. Offer runs from Tuesday 6th January 2015 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer 
(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Up to 30% off Petite
1. This offer entitles you to up to 30% off selected petite lines at dorothyperkins.com.

2. Offer runs from Tuesday 6th January 2015 for a limited time only.
3. Discount has already been applied.
4. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
5. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer 
(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Newsletter Sign-Up - Enjoy 10% off when you sign up to Fashion News Emails
1. This offer entitles customers who subscribe to Fashion News Emails to receive a 10% off online code to use on any one transaction.
2. This offer is not subject to an expiry date.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
5. The discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Free Standard Worldwide Delivery on all orders £50 or more
1. By taking advantage of the free standard worldwide delivery on all orders £50 or more (the "Offer") you agree on these terms and conditions.
2. Enter the discount code DPDEL50 at checkout.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
5. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Student Discount Online - Unidays

1. To redeem the 20% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price lines and cannot be used on sale items, special offers and the following brands: AX Paris, PIT and Ravel.
2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.


Student Discount Online - Student Beans
1. To redeem the 20% discount online, enter your unique promotion code at the online checkout. Each unique promotion code can only be used once. The code can only be used on full price lines and cannot be used on sale items, special offers and the following brands: AX Paris, PIT and Ravel.
2. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Student Discount Online and In Store - NUS Extra
1. All students with a valid NUS Extra Student card are entitled to 20% discount on all Topshop products purchased online at www.dorothyperkins.com and in Dorothy Perkins stores in the UK (excluding selected concessions). The code can only be used on full price lines and cannot be used on sale items, special offers and the following brands: AX Paris, PIT and Ravel.
2. To redeem the Discount online, enter your NUS Extra card number at the online checkout. To redeem the Discount in-store, show your valid student card at the checkout in-store.
3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase giftcards or to settle store card accounts.
3. Dorothy Perkins reserves the right to refuse any student ID that it deems to be invalid or fraudulent.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
5. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
6. Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Dorothy Perkins Store Closing Voucher
Voucher valid at the indicated Dorothy Perkins store only. Only one voucher per transaction. Voucher must be handed in upon redemption and cannot be used in conjunction with any other offer or promotion and is not transferable. This voucher cannot be used to purchase gift vouchers, gift cards, used as a method of paying customer accounts or used only. Normal refund policy applies. There is no cash alternative. Offer is not open to employees of the Acadia Group, agencies or anyone associated with the offer.


Loyalty Card Terms & Conditions
Loyalty card valid at stated Dorothy Perkins store(s) only. One card per customer. Card offers valid until date stated on card. Card will be marked with each redemption. Offers cannot be used in conjunction with any other marketing offer or promotion, save for those departmental promotions decided in Dorothy Perkins' sole discretion. Card offers are not transferable. This card cannot be used to purchase gift vouchers, gift cards, used online, or used as a method of paying customer accounts. This card can be used when purchasing concession products. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied loyalty cards will not be accepted. Normal refund policy applies. Offer not open to employees of the Arcadia Group, agencies, or anyone associated with the offer.
Promoter: Arcadia Group Brands Ltd, trading as Dorothy Perkins, Colegrave House, 70 Berners St, London W1T 3NL. Registered no. 101619

Free next day delivery on UK orders
1.This offer entitles you to free next day delivery on all UK orders placed before 6pm at dorothyperkins.com.
2.Offer is applied at checkout when the code DPNEXTDAY is entered. Please ensure to select express delivery.
3.Offer runs from 00.00 GMT Thursday 6th November 2014 until 17.59 GMT Wednesday 19th November 2014.
4.Choose delivery to home, work or selected stores – use the store finder within the checkout to find your nearest participating store
5.This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers, Gift Cards or delivery.
6.Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer 
(iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers). 
7.These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T.


The card event

1. This promotion entitles you to receive 25% off when you spend on your Dorothy Perkins Card or Burton Card between 4th – 7th December inclusive in selected Dorothy Perkins and Burton UK stores and online at dorothyperkins.com or burton.co.uk using code DPVIP25.

2. Offer cannot be used for the purchase of gift cards, sale itemsor in conjunction with any other offer or Arcadia Staff card.

3. Discount does not apply to Little Mistress, Paper Dolls and Head over Heels brands.

4. 25% will be deducted at the till, restricted to one transaction per person.

5. Dorothy Perkins reserves the right to withdraw this offer at any time.

6. Returned items will be refunded at the discounted price paid

7. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkinsregistered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Stores please use manual discount code 14 cash off to process the correct level of discount.


Defence Discount
1.This offer entitles all Defence Discount Service members with a valid Defence Privilege Card or MOD90 card to a 10% discount on all products purchased in all Dorothy Perkins stores within the UK. This Discount is subject to an expiry date.
2.Valid Defence Privilege Card must be shown at the till
3.Valid from 19 September 2014 to 1st September 2015 inclusive
4.The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards.
5.Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
6.Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7.Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or invalid Defence Privilege Card will not be accepted.
8.Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.let


WANT IT WIN IT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden, Thailand and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.
3. The Prize Draw operates every Thursday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Facebook.
4. To enter: You must 'like' the 'Want it Win it' Application on Facebook at www.facebook.com/dorothyperkins (the "Application"). You must then complete the entry form including providing details of the item that you wish to win. You may choose any item from www.dorothyperkins.com up to a value of £50
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified on the online entry form.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) every Friday.  The winner will be notified by email within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.
8. There is one prize each week (the “Prize”) of the item that the entrant choose in their entry (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.
9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.


#TWEETITWINIT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

3. The Prize Draw operates every Sunday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Twitter.
4. You must tweet @Dorothy_Perkins using the hashtag #tweetitwinit stating what item you would like to win. You may choose any item from www.dorothyperkins.com up to a value of £50.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified with the Twitter account.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) every Monday.  The winner will be notified by direct message within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.

8. There is one prize each week (the “Prize”) of the item that the entrant choose in their tweet (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.

9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.

10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.

17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.


#TUESDAYSHOESDAY TWITTER COMPETITION
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “prize draw”) you agree to these terms and conditions.
2. This prize draw is open to entrants aged 18 and over. The prize draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the arcadia group and bhs limited, their families, agencies or anyone else associated with the prize draw are also excluded from entering this prize draw. No purchase is necessary.
3. This prize draw operates from 10:00:00 gmt and 23:59:59 gmt every Tuesday on twitter.
4. To enter, you must tweet @dorothy_perkins using the hashtag #TuesdayShoesday and state which pair of Dorothy Perkins shoes you would like to win.
5. Only one entry per person. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.

6. Dorothy Perkins complies with the standard procedures laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online privacy policy at www.dorothyperkins.com.
7. The winner will be drawn at random (under the supervision of an independent person) on every Wednesday morning. The winners will be notified by direct message on twitter within 7 days. Dorothy Perkins’ decision will be final. No correspondence will be entered into.
8. There is one prize each week of a pair of Dorothy Perkins shoes up to the value of £65. Odds of winning the prizes depend on the total number of eligible entries received.
9. If the prize is not claimed within 7 days of the winners being notified, Dorothy Perkins reserves the right to award the prize to an alternative winner.


10. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the prize for one of its choosing with a value the same or greater than the original prize in the event of circumstances outside of its control.
11. If you are a winner of the prize the receipt by you of the prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the prize draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on twitter, and (ii) you agree to participate in such promotional activity as prize draw may require, in each case without additional remuneration.

13. Winners’ details will be available for 14 days after the winner is chosen by sending a sae to Dorothy Perkins, marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the prize draw, (ii) any loss or, changes to, postponement of or use of the prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This prize draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this prize draw.
18. Promoter: arcadia group brands limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave house, 70 Berners street, London, w1t 3nl.

Title Retention

Any items ordered remain our property until we receive full payment.

Contact us

If you have any queries, simply fill out this form to contact our Customer Care Team.

Alternatively, we are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT Saturday & Sunday. We are also open bank holidays 9am to 5.30pm GMT.

UK customers: 0344 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

 

 

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively, click here to email us.

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Care Team on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

Site Map

Click here to see our site map.

Privacy Policy

We are committed to maintaining your privacy. For details about what information about you that we collect and how we use it, please see our Privacy Policy.

General

For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Dorothy Perkins

This website is owned and operated by and the contract for any items ordered is with:

Dorothy Perkins Trading Limited trading as Dorothy Perkins
Company No. 8907197
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36
customerservice@dorothyperkins.com
Customer Service Telephone Numbers:

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 344 984 0261 (calls charged at local rate)

New Zealand customers: +44 344 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 344 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

The Consumer Information Obligations (CIO)

Dorothy Perkins is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK.

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com.