This site ships to the United Kingdom

Help & Contact

Shopping on dorothyperkins.com

Welcome to the Dorothy Perkins website terms and conditions.

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

 

Before placing an order, if you have any queries relating to these terms and conditions, please click here to email our customer services team. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

 

Once your order has been confirmed, we will not be able to make any changes.

 

In our dealings with you, we work on the assumption that all sales are to private consumers.

 

If you want to ship to France, Germany or the US, you will need to change sites. Click in the header area above to choose your shipping destination.

 

 

How to order

Ordering from dorothyperkins.com couldn't be easier! Just follow these simple steps:

 

  1. Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
  2. When you are ready to buy, choose your size and colour and simply click on add to bag. Look out for any matching or complementary items underneath your selection.
  3. Click on continue shopping or proceed to the checkout.
  4. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
  5. Click on continue shopping or continue to checkout.
  6. Select new customers and fill in your details to register with us. Make a note of your password, as you will need it to keep track of your order and to shop with us again.
  7. Check your order and choose your delivery option.
  8. Select your method of payment, enter the details then click on confirm and pay.
  9. Make a note of your order number.
  10. We will send you a confirmation email to confirm that we are processing your order and another one when your order has been despatched to our couriers.

New International Sites


As well as shipping to over 100 countries, we now have dedicated American, French, German, Irish and Parts of Europe, Malaysian, Singaporean, Indonesian and Thai sites! This means you can shop in your language and in your currency. Please make sure you’re shopping on the best site for you by selecting your shipping destination from the country selector at the top of the page. Here’s some useful information to get you started:

 

Your account

If you already have a Dorothyperkins.com account you’ll be able to log in using your existing username and password – it will be as though you’re logging in for the first time, so your account history will start from fresh. You can still access your old order information, but you’ll have to re-log in to the UK site to see them.

 

Delivery from our new international sites

All orders to the US, France, Germany, Ireland and Parts of Europe, Malaysia, Singapore, Indonesia and Thailand will now be processed through the relevant site – orders from our UK site will no longer offer delivery to these countries. Please note all orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.


Making a return

If you’re not totally happy with your pieces, simply log in to your account on the site you placed the order on, and click Request a Return.







FAQs

Click here to see our FAQs.

Delivery

STANDARD DELIVERY

We aim to deliver all mainland UK standard orders in up to 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes, and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

We currently only offer standard delivery to international destinations: Australia, Austria, Belgium, Bulgaria, Canada, Chile, China, Czech Republic, Denmark, Eire, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Italy, Korea (Republic of), Lithuania, Monaco, Netherlands, New Zealand, Norway, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey and USA. Unfortunately, nominated day delivery is not available at this time.

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.



NOMINATED DAY DELIVERY
 For orders placed on or after Monday 11th November, if you have selected a specific delivery day log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services.

 

We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 8pm Monday - Friday, or before 2pm on Sunday (GMT). 

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.
If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email.
If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.yodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.
Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:
1. Photographic (e.g. passport, driving licence)
2. Utility bill or similar, including name and address.

UK delivery times and costs

 

*SPECIAL OFFER* FREE STANDARD WORLDWIDE DELIVERY WHEN YOU SPEND £50 OR MORE!
ENTER THE CODE DPDEL50 AT CHECKOUT

 

  Standard Delivery Nominated Day Delivery
  Delivery Time Delivery Costs Delivery Time Delivery Costs
Mainland UK Up to 4 working days £3.95
Delivery on selected day. Next working day available when ordered before 8pm Monday-Friday and 2pm on Sunday (GMT).  £5.95 for delivery Mon-Fri. £7.50 for Saturday.
Northern Ireland 3-5 working days £3.95
The next working day after the day nominated at the checkout. £5.95
Highlands and Islands 7 working days £3.95
Up to 5 working days after the day nominated at the checkout. £5.95
Channel Islands 3 working days  £5.95.
BFPO Sorry but we currently do not deliver to BFPO addresses

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched. 

PLEASE NOTE: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery given at checkout before ordering. 

 

Delivery Times

We aim to deliver all mainland UK standard orders in up to 4 working days.  However, sometimes during sale periods or other busy periods, deliveries may take longer.  If you have not received your delivery within 5 working days, please contact our Customer Care department.

A signature is requested on delivery for both standard and nominated day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order.

If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions at the checkout. You may also add some additional information to help the courier find your delivery address.

When was your order placed? Mainland UK Standard Delivery Day
Between 12pm Fri and 12pm Mon Weds or Thurs
Between 12pm Mon and 12pm Tues Thurs or Fri
Between 12pm Tues and 12pm Weds Fri or Mon
Between 12pm Weds and 12pm Thurs Mon or Tues
Between 12pm Thurs and 12pm Fri Tues or Weds
Between 12pm Fri and 12am Sat Mon

 

 

If you place your order during a UK Bank Holiday period, please allow an extra working day for standard deliveries.

PLEASE NOTE: We do not deliver on UK Bank Holidays. Please ensure that you check the expected delivery date for your nominated day delivery given at checkout before ordering.


UK Bank holidays for 2014 are as follows:

1st January – New Year's Day
18th April – Good Friday
21st April – Easter Monday
5th May – Early May Bank Holiday
26th May – Spring Bank Holiday
25th August – Summer Bank Holiday
25th December – Christmas Day
26th December – Boxing Day
 
Unfortunately, express delivery is not available at this time.

 

International Delivery

This site ships to the UK and Rest of World countries in Sterling (£). Find your country in the drop down below to see delivery times and costs.

*SPECIAL OFFER* FREE STANDARD WORLDWIDE DELIVERY WHEN YOU SPEND £50 ORE MORE!

NEW! We’ve just launched a new Tracked & Faster international delivery service. Tracked & Faster is not only quicker; you can also track your parcel via an established courier to see exactly where it is on its journey to your door.

  •  
  • Albania

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6.00


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £25.00
  • Anguilla

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Argentina

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Armenia

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £10
  • Australia

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20 
  • Azerbaijan

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £22
  • Bahamas

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £40
  • Bangladesh

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Barbados

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Bermuda

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Bolivia, Plurinational State of

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Bosnia and Herzegovina

    Standard Delivery
    Timeframe (up to): 7 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £22
  • Brazil

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Brunei Darussalam

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £18
  • Bulgaria

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Cambodia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Canada

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £7.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Cayman Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Central African Republic

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £30
  • Chile

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • China

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Colombia

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Cook Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 9 days
    Cost: £35
  • Croatia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £22
  • Czech Republic

    Standard Delivery
    Timeframe (up to): 7 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £10
  • Denmark

    Standard Delivery
    Timeframe (up to): 6 days
    Cost: £5


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £12
  • Djibouti

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £30
  • Eritrea

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £30
  • Falkland Islands (Malvinas)

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available 
  • Faroe Islands

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): Not available 
  • French Guiana

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £40
     
  • French Southern Territories

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Gambia

    Standard Delivery
    Timeframe (up to): 12 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £30
  • Greenland

    Standard Delivery
    Timeframe (up to): 6 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
    Not available
  • Guadeloupe

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
     
  • Guyana

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £40
  • Hong Kong S.A.R. of China

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Hungary

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
  • India

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20
  • Jamaica

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Japan

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Kazakhstan

    Standard Delivery
    Timeframe (up to): 13 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • Kenya

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Kiribati

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Korea, South

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20
  • Kyrgyzstan

    Standard Delivery
    Timeframe (up to): 13 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • Latvia

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £16
  • Libya

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • Lithuania

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £16
  • Macao

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £22
     
  • Madagascar

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50

  • Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £30
  • Maldives

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £35
  • Marshall Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
    Not available
  • Mexico

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Moldova, Republic of

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £35
  • Morocco

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £25
     
  • Nepal

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £22
  • New Caledonia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • New Zealand

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £20
     
  • Niger

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £30
  • Norway

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £30
  • Oman

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Pakistan

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Palau

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £18
    Not available
  • Panama

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £25
  • Philippines

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £20
  • Poland

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £12
  • Puerto Rico

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £25
  • Romania

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £20
  • Samoa

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Sao Tome and Principe

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Serbia

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £22
     
  • Seychelles

    Standard Delivery
    Timeframe (up to): 7 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 9 days
    Cost: £35
  • Solomon Islands

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • South Africa

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £18
  • South Georgia and the South Sandwich Islands

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £25
  • Sri Lanka

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £18
  • St Kitts & Nevis

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50

  • Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • St Lucia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • St Pierre & Miquelon

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
    Not available
  • St Vincent & the Grenadines

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Suriname

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 6 days
    Cost: £40
  • Svalbard and Jan Mayen

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • Sweden

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £6


    Tracked and Faster
    Timeframe (up to): 5 days
    Cost: £14
  • Taiwan, Province of China

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Togo

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £30
  • Tunisia

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £30
  • Turkey

    Standard Delivery
    Timeframe (up to): 6 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 3 days
    Cost: £20
  • Turkmenistan

    Standard Delivery
    Timeframe (up to): 11 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 7 days
    Cost: £30
  • Tuvalu

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): Not available
  • United Kingdom

    Standard Delivery
    Timeframe (up to): 4 days
    Cost: £3.95


    Express Delivery
    Timeframe (up to): 1 day
    Cost: £5.95-£7.50
  • Uruguay

    Standard Delivery
    Timeframe (up to): 8 days
    Cost: £5


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £14
  • Vanuatu

    Standard Delivery
    Timeframe (up to): 13 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 8 days
    Cost: £40
  • Vietnam

    Standard Delivery
    Timeframe (up to): 10 days
    Cost: £10.50


    Tracked and Faster
    Timeframe (up to): 4 days
    Cost: £35
  • Virgin Islands, British

    Standard Delivery
    Timeframe (up to): 9 days
    Cost: £10.50


  • Tracked and Faster
    Timeframe (up to): 9 days
    Cost: £30

     

     

     

    Please note that the above timescales are applicable for mainland areas. Please allow up to 14 working days for deliveries outside mainland areas.

     

    All orders are subject to checking by Customs which may delay the delivery of your order. Any additional duty or customs charges applicable in the destination country are payable by the recipient.

    We cannot cancel an order or change a delivery address once the parcel has been despatched.

     

    PLEASE NOTE: NAIL POLISH CANNOT CURRENTLY BE SHIPPED TO CUSTOMERS OUTSIDE THE UK.

     

    Shipping to the US, Ireland or parts of Europe, France, Germany, Singapore, Malaysia, Indonesia or Thailand?

    We now have dedicated sites for you! This means you can shop in your currency. To ship to these countries please select your shipping destination at the top of the page.

     

    Can't find your country?

    We're sorry, but this means we do not ship to your country right now. However, you can still browse our site for the latest style advice and trend tips.

     

Tracking your order

UK DELIVERIES

When we despatch your order, we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel with our couriers. You can either click the link in your confirmation email or follow the steps below to track your parcel.

 

Nominated Day Deliveries

 For orders placed on or after Monday 11th November, if you have selected a specific delivery day log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hrs from receipt of the email before tracking your order. Please note that your order can arrive at any time between 7am and 9pm on your Nominated Delivery Day, however, they can deliver later in the evening during busier periods. If you haven't got your tracking number, please contact Customer Services by clicking here.

 

 

Standard Deliveries

Log on to http://www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of your confirmation email before tracking your order.

Our couriers will call between 8am and 7pm, Monday to Friday. Some of our couriers may also attempt delivery on Saturdays during busy periods.

A signature is requested on delivery. If you are not in when our couriers try to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days. To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.

Please note, we cannot cancel an order or change a delivery address once the parcel has been despatched.

 

INTERNATIONAL DELIVERIES

Dorothy Perkins has recently launched four new international sites. If you cannot see your order history, please make sure that you are logged in to the same site on which you made your order. To change sites please click in the header area above. If you are still having problems, please contact our customer services team by clicking here.

Unfortunately, we are unable to offer order tracking on other international orders at this time. However, when we despatch your order, we will send you an email to confirm this.

Most orders will be delivered by your national postal service and so will arrive with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how your delivery can be collected.

Larger orders will be delivered by a local courier who will attempt to deliver your order 3 times or leave with a neighbour. They will leave a notice card after each delivery attempt. Please follow the instructions on this card to collect your order or arrange redelivery.

 

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched.

Problems with your delivery?

 

UK DELIVERIES

If you have any problems tracking your delivery or for any other problems with your order, please contact our customer services team by clicking here giving the order reference number, your full name, billing address and contact phone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively, you can call our Customer Care team on 0844 984 0261 (calls charged at local rate). We are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT on weekends and bank holidays (excluding Christmas Day and New Years Day).

 

 

INTERNATIONAL DELIVERIES

If you have any problems tracking your delivery or for any other problems with your order, please contact our customer services team by clicking here giving the order reference number, your full name, billing address and contact phone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively, you can call our Customer Care team on the numbers shown below. We are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT on weekends and most UK Bank Holidays.

USA customers: 1866 296 6672 (toll free)

Australian customers: +44 844 984 0261 (calls charged at local rate)

New Zealand customers: +44 844 984 0261 (calls charged at local rate)

Republic of Ireland: +44 870 606 9666 (calls charged at national rate)

European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden and Switzerland only):
+44 844 984 0261 (calls charged at local rate)

 

All other international customers: Please contact our customer services team by clicking here

 

If you have any other queries about your delivery, please visit our FAQs page.

 

 

Collect from store

New! You can now order online and collect from most of our UK stores. You can even choose to pick up your order from one of our other Arcadia brands including Burton, Wallis, Evans, Miss Selfridge, BHS and Outfit, instead of having them sent to your home.

*Excludes Northern Ireland, the Channel Islands, the Republic of Ireland and some areas of the Highlands.

HOW DOES IT WORK?

1. Choose a store
     Use the store finder to find your nearest participating store. We offer two collect from store options: Standard delivery (free) and Express delivery (£2.95)

Collect from Store Standard Delivery* - If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.   However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the storefinder page within the checkout.

*Collect from Store Standard Delivery is not available to Outfit stores.
Collect from Store Express Delivery - Order by 8pm (weekdays) or 2pm (Sunday) for next working day delivery for only £2.95. 
 
2. We’ll email you
      We’ll send you an email when your order is ready to collect. After you have received it, you can collect your order at any time during the day, according to the store opening hours. For details, please see our store finder.

3. Collect from store
      Come into store to collect your order, bringing your confirmation email and the card that you paid with. If you have paid by Paypal please bring the card that links to your Paypal account. We will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

WHEN DO I HAVE TO ORDER FOR NEXT DAY DELIVERY?

Monday to Friday – place your order by 8pm for the next day delivery.
Saturday – next day delivery is not available; orders will be delivered on Monday.
Sunday – place your order by 2pm for next day delivery.

WHAT IS THE COLLECT FROM STORE RETURNS POLICY?

We have the same policy for collect from store as in-store returns. You can return your order within 28 days of receipt.Products can be returned either to a Dorothy Perkins store, or to dorothyperkins.com.com by post or Collect.

 

 

 

Payment

Credit Cards

 

We accept Visa, Visa Debit, Visa Electron, Maestro, MasterCard, American Express, Arcadia Group Store cards and PayPal.

If you have paid on your credit, debit or charge card you, will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller.  The amount you pay will be the price indicated plus any delivery charges.  Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt.  If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

 

International payment

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Verified by Visa and Mastercard

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure, then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits:

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

How it works: When you reach the checkout process at dorothyperkins.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for afll future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Paying with gift cards online

It’s easy to pay with a gift card online. Just click on ‘Use a gift card’ in the payment section and enter your gift card PIN number and security code, which can be found on the back of your card.

Up to five gift cards can be used on one order. You can also split payment between a gift card and another payment source (eg. Visa Debit or Paypal) - we will calculate the remaining balance for you once you have entered your gift card PIN number and security code, so all you need to do is fill in your card or Paypal details as usual.

However, please note that if you have enough funds on your gift card to cover your total order cost including delivery, you will not be able to use split payment.

 

Returns when paying with gift cards online

Always remember to hold on to your gift card when you order in case you need to make a return, as the money will automatically be refunded to the same card. If you have lost or discarded your card and wish to make a return, please click here to contact our customer services.

Orders paid for using split payment (part gift card, part card or Paypal) will always refund the gift card first. Any remaining balance will be paid back to the card or Paypal account used. This excludes delivery costs, which are non-refundable.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. This may not apply if there is a fault with your item. Please note, cosmetics and all items that are part of our concession brand collections can only be returned to our website. Our stores will be unable to return these items for you.


HOW DO I MAKE A RETURN?

Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:

- At a convenient drop point, provided by Collect+

- By post

- To your local Dorothy Perkins store (within 28 days of receipt)

For more information on the above returns methods, please click on the relevant tab above.



WHAT ABOUT MY DELIVERY CHARGE?

If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the 7 day cooling off period.

Details of the refunds procedure will also be sent to you with your order. Please contact Customer Services.

 

SEVEN DAY COOLING OFF PERIOD

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.  

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.

Copyright © Dorothy Perkins 2008

This website is operated by:
Arcadia Group Brands Limited trading as Dorothy Perkins
Registered in England
Company No.1016191
Registered Address:
Colegrave House
70 Berners Street
London W1T 3NL

VAT Numbers:
GB169 0943 36
IE 9573421 D

Collect+

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3500 local stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local Dorothy Perkins store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.

Collect+

Returns by post

To return your order by post, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

 

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

 

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you.

 

You can log in to your account here.

 

Download a returns label here.

 

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.

 

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from dorothyperkins.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

 

You can call Customer Services between 9am and 11pm (GMT/BST Monday to Friday), or between 9am and 6pm (GMT/BST Saturday and Sunday) and between 9am and 5.30 pm (GMT/BST on UK Bank Holidays).

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 844 984 0261 (calls charged at local rate)

New Zealand customers: +44 844 984 0261 (calls charged at local rate)

European customers (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden & Switzerland only): +44 844 984 0261 (calls charged at local rate)

 

All other international customers: Please contact our customer services team by clicking here

 

Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact our customer services team by clicking here.

Returns to store

For your convenience, UK customers can go to your nearest store in the UK and Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Republic of Ireland customers – Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: Dorothy Perkins stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

 

Please note: Returns on DP Brands are not available in store at Dorothy Perkins. Click here for more information.

Please note: Dorothy Perkins outlets & stores will not accept returns on our concession items. You can return your purchase to us within 14 days via post or Collect+. The following DP Brands must be returned online at dorothyperkins.com only.

 

Brands:
Alice and You
Atelier 61
Billie and Blossom
Chi Chi
Closet
Closet Blu
Cutie
DCK
Doll and frog
Dunlop
E1 London
Fever fish
Glamorous
Head Over Heels
Indulgence
Izabel
Jasmine
Jolie Moi
Little Mistress
Lovedrobe
Luxe
Mamalicious
Maya
Mela
Neon Rose
Paper Dolls
Petals
Pippa Dee
Praslin
Ravel
Rise
Robyn
Ruby rocks
Salon Confidential
Stylist Pick
Sugar reef
Tenki
Timeless
True Decadence
Uttam
Voulezvous
Whistle & Wolf

International returns

We guarantee to refund any item purchased on dorothyperkins.com that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International dorothyperkins.com purchases can only be returned by post. Dorothy Perkins stores outside of the United Kingdom and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

For hygiene reasons, we cannot offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. This may not apply if there is a fault with your item. Please note, cosmetics and all items that are part of our concession brand collections can only be returned to our website. Our stores will be unable to return these items for you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery or underwear or swimwear if the hygiene seal has been removed unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

If you are a French, German or US customer and decide to start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If you’re still having problems, please contact our customer services team.

In addition to our returns policy, if you reside in the EU, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, perishable products, DVDS, CDS or software which have been unsealed; magazines; or tailor-made/customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

My Account

You will need to create an account to purchase on dorothyperkins.com. This will help you to track your order, create returns, and save your payment and delivery options.

> CREATE YOUR ACCOUNT HERE

Log in to your account

> LOG IN TO YOUR ACCOUNT HERE

International customers

Worldwide delivery banner

PLEASE NOTE: We aim to deliver all international orders placed within 7 working days. However, sometimes during sale periods, public holidays or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact our Customer Care department.

  Standard Delivery   Tracked and Faster  
Country Timeframe (up to) Cost Timeframe Cost
Albania 8 days £6.00 6 days £25.00
Anguilla 8 days £10.50 5 days £30.00
Argentina 8 days £10.50 5 days £25.00
Armenia 10 days £6.00 8 days £30.00
Australia 9 days £9.00 5 days £20.00
Azerbaijan 10 days £10.50 8 days £22.00
Bahamas 8 days £10.50 4 days £40.00
Bangladesh 9 days £10.50 7 days £20.00
Barbados 8 days £10.50 4 days £30.00
Bermuda 8 days £10.50 5 days £30.00
Bolivia 11 days £10.50 8 days £25.00
Bosnia and Herzegovina 7 days £6.00 6 days £22.00
Brazil 9 days £10.50 5 days £20.00
Brunei 10 days £10.50 4 Days  £18.00
Bulgaria 9 days £6.00 7 days £25.00
Cambodia 8 days £10.50 5 days £25.00
Canada 8 days £7.50 4 days £20.00
Cayman Islands 8 days £10.50 4 days £30.00
Central African Republic 10 days £10.50 6 days £30.00
Chile 8 days £10.50 5 days £25.00
China 9 days £10.50 6 days £20.00
Colombia 11 days £10.50 5 days £25.00
Cook Islands 8 days £10.50 7 days £35.00
Croatia 8 days £6.00 6 days £22.00
Czech Republic 7 days £6.00 5 days £10.00
Denmark 6 days £5.00 4 days £12.00
Djibouti 9 days £10.50 7 days £30.00
Eritrea 9 days £10.50 8 days £30.00
Falkland Islands 8 days £10.50 Not available
Faroe Islands 7 days £6.00 5 days £25.00
French Guiana 8 days £10.50 3 days £40.00
French Southern Territories 8 days £10.50 Not available
Gambia 12 days £10.50 8 days £30.00
Greenland 6 days £10.50 Not available
Guadeloupe 8 days £10.50 3 days £30.00
Guyana 8 days £10.50 6 days £40.00
Hong Kong 8 days £10.50 4 days £20.00
Hungary 8 days £6.00 6 days £14.00
India 11 days £10.50 5 days £20.00
Jamaica 8 days £10.50 5 days £25.00
Japan 8 days £10.50 4 days £20.00
Kazakhstan 13 days £10.50 7 days £22.00
Kenya 8 days £10.50 4 days £20.00
Kiribati 8 days £10.50 Not available
Kyrgyzstan 13 days £10.50 8 days £22.00
Latvia 9 days £6.00 7 days £16.00
Libya 8 days £10.50 6 days £22.00
Lithuania 9 days £6.00 7 days £16.00
Macao S.A.R. of China 8 days £10.50 5 days £22.00
Madagascar 9 days £10.50 7 days £30.00
Maldives 9 days £10.50 7 days £35.00
Marshall Islands 8 days £10.50 Not available
Mexico 8 days £10.50 6 days £20.00
Moldova 9 days £6.00 6 days £35.00
Morocco 8 days £10.50 4 days £25.00
Nepal 9 days £10.50 7 days £22.00
New Caledonia 8 days £10.50 Not available
New Zealand 8 days £10.50 5 days £20.00
Niger 8 days £10.50 4 days £30.00
Norway 8 days £6.00 6 days £30.00
Oman 8 days £10.50 4 days £20.00
Pakistan 8 days £10.50 5 days £18.00
Palau 8 days £10.50 Not available
Panama 11 days £10.50 5 days £25.00
Phillipines 8 days £10.50 5 days £20.00
Poland 8 days £6.00 6 days £12.00
Puerto Rico 8 days £10.50 4 days £25.00
Republic of Korea 8 days £10.50 5 days £20.00
Romania 9 days £6.00 7 days £20.00
Saint Kitts and Nevis 8 days £10.50 4 days £30.00
Saint Lucia 8 days £10.50 4 days £30.00
Saint Pierre and Miquelon 8 days £10.50 Not available
Saint Vincent and the Grenadines 11 days £10.50 4 days £30.00
Samoa 8 days £10.50 Not available
Sao Tome and Principe 8 days £10.50 Not available
Serbia 9 days £6.00 7 days £22.00
Seychelles 7 days £10.50 6 days £35.00
Solomon Islands 8 days £10.50 Not available
South Africa 8 days £10.50 5 days £18.00
South Georgia / South Sandwich Islands 11 days £10.50 7 days £25.00
Sri Lanka 8 days £10.50 5 days £18.00
Suriname 10 days £10.50 7 days £40.00
Svalbard and Jan Mayen 8 days £10.50 Not available
Sweden 8 days £6.00 6 days £14.00
Taiwan 8 days £10.50 4 days £20.00
Togo 9 days £10.50 5 days £30.00
Tunisia 8 days £10.50 5 days £30.00
Turkey 6 days £10.50 4 days £20.00
Turkmenistan 11 days £10.50 8 days £30.00
Tuvalu 8 days £10.50 Not available
United Kingdom 4 days £3.95 1 day £5.95-£7.50
Uruguay 8 days £10.50 5 days £25.00
Vanuatu 13 days £10.50 6 days £40.00
Viet Nam 10 days £10.50 5 days £35.00
Virgin Islands, British 9 days £10.50 7 days £30.00

International returns

We guarantee to refund any item purchased on dorothyperkins.com that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International dorothyperkins.com purchases can only be returned by post. Dorothy Perkins stores outside of the United Kingdom and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery or underwear or swimwear if the hygiene seal has been removed unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

If you are a French, German or US customer and decide to start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If you’re still having problems, please contact our customer services team.

Tracking an international order

Unfortunately, we are unable to offer order tracking on international orders at this time. However, when we despatch your order, we will send you an email to confirm this.

Most orders will be delivered by your national postal service and so will arrive with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how your delivery can be collected.

Larger orders will be delivered by a local courier who will attempt to deliver your order 3 times or leave with a neighbour. They will leave a notice card after each delivery attempt. Please follow the instructions on this card to collect your order or arrange redelivery.

Please note we cannot cancel an order or change a delivery address once the parcel has been despatched.

This is a fashion footprint logo

Social Policy

When customers buy our goods, we want them to be confident that they have been produced under acceptable conditions. That means the goods must have been produced:

  • lawfully, through fair and honest dealing;
  • without exploiting the people who make them;
  • in decent working conditions; and
  • without damaging the environment.

This code applies to the manufacturer or any other person involved in supplying goods to our companies. The code is backed up by a process of self-evaluation and independent inspections to make sure our suppliers keep to it. The code is designed to be fair, achievable, and easy to check, and to promote the ongoing development of our suppliers. It is based on International Labour Organisation (ILO) conventions and recommendations.

Click here to download the Arcadia Group Responsibility Report 2011.

Click here to download a PDF version of the Arcadia Group Code Of Conduct and Guidebook.

Click here to see our Fashion Footprint FAQs. 

Our Fashion Footprint programme covers all our social, environmental and community projects - click here to read more.

SECURITY POLICY

Dorothy Perkins is committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us are secure.

To ensure your security we encrypt all your details so they cannot be read by any unauthorised parties.

We are also members of the IMRG schemes "Internet Shopping is Safe" and "Internet Delivery is Safe".

Click here to view our full Privacy Policy.

Privacy Policy

 

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further through online surveys and other requests.

 

WHAT WILL THE DATA BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Arcadia Group Brands Limited (trading as Dorothy Perkins). If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • fill our our customer services contact form by clicking here, selecting 'General Enquiries ' as the contact reason; or
  • call our customer services division - see the "CONTACT US" section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud

Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act") . We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

What information do we share with others

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these compaanies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Dorothy Perkins. We will not pass your information on to other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme or Credit Reference Agency, which may keep a record of that information. We may also disclose specific information upon governmental requests, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

 

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Find out more about cookies

 

Links to Third-Party sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14 and we will not knowingly collect any information from any person below the age of 14.

 

Sale of Assets

In the unlikely event that Dorothy Perkins, or substantially all of its assets, are acquired, customer information will of course be one of the transferred assets.

 

Cookie Policy

This website uses cookies to collect information. 

 

What is a cookie?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

 

Use of cookies on this website

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

  • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
  • to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

 

Our Cookies

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie Name Cookie purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.
 
_utma, _utmb, _utmc, _utmz
 These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
 _#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf  We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand*  These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
 peerius_ct, peerius_rid, peerius_sess, peerius_user  
These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed.
s_cc, s_sq, s_vi These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.

 

Third party cookies

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them.   These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business Partner Cookie purpose
 Struq  Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/cookie-and-privacy-policy/.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
 Criteo  Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.
 ecustomeropinions.com  In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
 Awin1, Commission Junction, Linkshare, Zanox  These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.

 

Social buttons

If you 'share' dorothyperkins.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

 

Flash cookies

We may display video content on dorothyperkins.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

 

How to Manage Cookies

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

 

Checking which browser you use

If you are using a PC - go to 'Help' and select the 'About' option

If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

 

Checking cookies - PC

Microsoft Internet Explorer

  1. Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox

  1. Go to 'Tools' and select 'Options'
  2. Click 'Under the Hood' and select the 'Content settings' button within the 'Privacy' section
  3. Click 'Allow local data to be set'

Google Chrome

  1. Go to 'Tools' and select 'Options'
  2. Click the 'Privacy' icon
  3. Click on 'Cookies' and choose 'allow sites to set cookies'

 

Checking cookies - Mac OS

Safari

  1. Click 'Safari' and select 'Preferences'
  2. Click 'Security' the 'Accept cookies'

Mozilla Firefox

  1. Click 'Firefox' and select 'Preferences'
  2. Find 'Cookies' under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

Internet Explorer

  1. Click 'Explorer' and select 'Preferences'
  2. Find 'Cookies' under 'Receiving Files'
  3. Select 'Never Ask'

Opera

  1. Click 'Menu' and select 'Settings'
  2. Select 'Preferences' and then 'Advanced'
  3. Select 'Accept cookies'

 

If you are not happy with the way that we use cookies then you should delete Dorothy Perkins cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

Accessibility Policy

This site has been designed and constructed to the W3C's WAI accessibility AA rating. This means that the site can be navigated using the tab button and by pre-defined accesskeys.The site can also be read by screen readers, Braille displays and other access devices. There is a list of access devices available for people with different impairments further down the page.You can also find more information on accessibility by following the web accessibility links at the bottom of the page.

 

Access Keys

You can access the key features of this site without the need for a mouse using the following access keys:

  • C - Jump to main Content
  • N - Jump to primary Navigation
  • S - Skip navigation
  • 1 - Home page
  • 4 - Search

 

Windows

Hold down the 'Alt' key and the access key, followed by the 'Enter' key.

 

Macintosh

Hold down the 'Ctrl' key and the access key.

The pages on this website comply with the recommended UK Government access keys standard.

Images

All content images on this site are provided with descriptive ALT attributes. Where images contain important information, such as graphs and charts, alternative information is provided in the form of inline descriptions of tabular data.

 

Navigation

All pages contain a link to the home page (access key 1) and search box (access key 4).

Jump to main content (access key C) is available to users of screen readers and speech browsers, to bypass graphical and navigational elements - such as the logo and header components - and jump directly to the main navigation.

Jump to primary Navigation (access key S) is available to users of screen readers and speech browsers, to bypass graphical elements - such as the logo and header components - and jump directly to the main navigation.

Skip navigation (access key S) is available to users of screen readers and speech browsers, to bypass repeated page elements - such as the top and side navigation links - and jump directly to the page content.

 

Accessibility Devices

Screen Readers:

 

Braille Displays:

 

Further information resources on accessibility

Waste Electrical and Electronic Equipment (WEEE)

 

The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations came into effect in July 2007.

So that you can get your waste electrical goods recycled, Arcadia have contributed towards a national fund to assist local councils to develop their electrical waste collection facilities.

Not all council sites are suitable to collect all types of waste electrical goods but to find out the nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods.

To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.

Store information

We currently have nearly 600 stores in the UK and over 50 international outlets in:

Singapore, Malaysia, Philippines, Indonesia, Thailand, Spain, Iceland, Portugal, Cyprus, Malta, Croatia, Turkey, Slovenia, Saudi, Kuwait, UAE, Qatar, Bahrain and Gibraltar. 

> CLICK HERE TO FIND A UK STORE USING OUR STORE LOCATOR

 

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

 

UK WEEE Regulations 

The UK WEEE regulations came into effect from 2007.
So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).
UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK’s electronic waste ends up in landfill sites, where toxins put communities at risk.
To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk with your postcode to hand.

Size guide

Need help with our sizing?

> CLICK HERE TO SEE OUR SIZE GUIDE

Purchase of Products

 

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

 

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

 

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.


Terms & Conditions

Sale - Up to 50% off + an extra 10% off
1. This offer entitles you to up to 50% off selected lines only. An extra 10% off sale items will be applied when the code SALE10 is entered at checkout
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL

Free UK delivery when yoyu spend £30
1. This offer entitles you to free UK delivery on all orders of £30 or more when the code FREE30 is entered at checkout.
2. This offer runs for a limited time only.
3. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers)
4. Cannot be used in conjunction with any other offer. Offer excludes the purchase of gift cards.  There is no cash alternative. 
5. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL

Superdrug 25% off
1. This voucher entitles Superdrug Beautycard Holders to receive 25% off in one transaction at any Dorothy Perkins store, concessions and online at www.dorothyperkins.com.
2. Present your printed voucher at the till or redeem online by entering DPSUPER
3. Valid from 9 April 2014 to 13 April 2014 inclusive.
4. Voucher cannot be used on sale or in conjunction with any other discount, offer or promotion including POS and Multibuys. 
5. This voucher can only be used by the recipient and is not transferable. Only one voucher accepted per transaction.
6. Voucher must be handed in upon redemption and cannot be exchanged for cash.
7. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts.  Cannot be applied to delivery charges and does not apply to Paper Dolls and Little Mistress. Normal refund policy applies.
8. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied vouchers will not be accepted.
9. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191.  Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Up to 30% off dresses
1. This offer entitles you to up to 30% off dresses excluding selected brand.
2. Discount has already been applied
3. Discount excludes: Pippa Dee, Chi Chi, Voulez Vous, Maya, Indulgence, Lovedrobe, Closet, Jasmine, Sugar Reef, Ruby Rocks, Little Mistress and Paperdolls.
4. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers)
5. Cannot be used in conjunction with any other offer. Offer excludes the purchase of gift cards.  There is no cash alternative. 
6. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL

Shop and Save on your Spring Wardrobe
1. This offer entitles you to £5, £10 or £25 when you reach the corresponding threshold.
2. For £5 off spend £30 and enter code TAKE5 at checkout
3. For £10 off spend £50 and enter code TAKE10 at checkout
4. For £25 off spend £100 and enter code TAKE10 at checkout
5. Discount is applied at checkout and runs for a limited time only
6. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers)
7. Cannot be used in conjunction with any other offer. Offer excludes the purchase of gift cards.  There is no cash alternative. 
8. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL



Sale- Up to 70% off
1. This offer entitles you to up to 70% off selected lines only.
2. The disount has already been applied to selected lines.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL

Look and Closer Magazine Offer: Style Essentials
1. This voucher entitles you to receive 20% off in one transaction (plus free postage and packaging if you buy in the UK online) when you spend £30 or more at any Dorothy Perkins store, concessions and online at www.dorothyperkins.com.
2. Present this voucher at the till or redeem online by entering the code stated on your voucher
3. Valid from 4 March 2014 to 18 March 2014 inclusive.
4. Voucher cannot be used in conjunction with any other discount, offer or promotion including POS and Multibuys.
5. This voucher can only be used by the recipient and is not transferable. Only one voucher accepted per transaction.
6. Voucher must be handed in upon redemption and cannot cannot be exchanged for cash.
7. Voucher cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts.  Cannot be applied to delivery charges. Normal refund policy applies.
8. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied vouchers will not be accepted.
9. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1016191.  Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.


10% Student Discount UNidays
1. This offer entitles all students in UK, New Zealand & Australia with a valid student card ("Students") to a 10% discount on the original price of all full price products purchased online at dorothyperkins.com ("Discount"). This Discount is subject to an expiry date. This offer applies to full price lines only.
2. To claim the Discount, Students are required to enter their details, including their valid student card number at dorothyperkins.com. The Discount will then be applied automatically at the online checkout at dorothyperkins.com. Please see Dorothy Perkins' privacy policy regarding its use of your personal information.
3. The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards. This offer is also available in store for the same period of time. Please see in store for details.
4. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
5. The Discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7. These terms and conditions shall be governed by English law and exclusive jurisdiction of the English Courts.Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

10% Student Discount
1. This offer entitles all students with a valid NUS card ("Students") to a 10% discount on the original price of all products purchased online at dorothyperkins.com ("Discount"). This Discount is subject to an expiry date.
2. To claim the Discount, Students are required to enter their details, including their valid NUS card number at dorothyperkins.com/studentdiscount. The Discount will then be applied automatically at the online checkout at dorothyperkins.com. Please see Dorothy Perkins' privacy policy regarding its use of your personal information.
3. The Discount is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The Discount cannot be used for the purchase of Gift Vouchers or Gift Cards. This offer is also available in store for the same period of time. Please see in store for details.
4. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
5. The Discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer, (ii) cancel or refuse any individual's benefit from it and (iii) amend these terms and conditions (but will use reasonable endeavours to notify changes to entrants or potential entrants).
7. These terms and conditions shall be governed by English law and exclusive jurisdiction of the English Courts.Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Newsletter Sign-Up - Enjoy 10% off when you sign up to Fashion News Emails
1. This offer entitles customers who subscribe to Fashion News Emails to receive a 10% off online code to use on any one transaction.
2. This offer is not subject to an expiry date.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Returned items will be refunded onto a Gift Card. No cash refund is available.
5. The discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Dorothy Perkins reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Dorothy Perkins Store Closing Voucher
Voucher valid at the indicated Dorothy Perkins store only. Only one voucher per transaction. Voucher must be handed in upon redemption and cannot be used in conjunction with any other offer or promotion and is not transferable. This voucher cannot be used to purchase gift vouchers, gift cards, used as a method of paying customer accounts or used only. Normal refund policy applies. There is no cash alternative. Offer is not open to employees of the Acadia Group, agencies or anyone associated with the offer.

Free Standard Worldwide Delivery on all orders £50 or more
1. By taking advantage of the free standard worldwide delivery on all orders £50 or more (the "Offer") you agree on these terms and conditions.
2. Enter the discount code FREEDEL50 at checkout.
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Dorothy Perkins reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
5. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited t/a Dorothy Perkins registered no. 1016191. Registered offer: Colegrave House, 70 Berners Street, London W1T 3NL.

Loyalty Card Terms & Conditions
Loyalty card valid at stated Dorothy Perkins store(s) only. One card per customer. Card offers valid until date stated on card. Card will be marked with each redemption. Offers cannot be used in conjunction with any other marketing offer or promotion, save for those departmental promotions decided in Dorothy Perkins' sole discretion. Card offers are not transferable. This card cannot be used to purchase gift vouchers, gift cards, used online, or used as a method of paying customer accounts. This card can be used when purchasing concession products. Dorothy Perkins reserves the right to withdraw this offer at any time. Forged or photocopied loyalty cards will not be accepted. Normal refund policy applies. Offer not open to employees of the Arcadia Group, agencies, or anyone associated with the offer.
Promoter: Arcadia Group Brands Ltd, trading as Dorothy Perkins, Colegrave House, 70 Berners St, London W1T 3NL. Registered no. 1016191

 

WANT IT WIN IT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.

2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

3. The Prize Draw operates every Thursday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Facebook.
4. To enter: You must 'like' the 'Want it Win it' Application on Facebook at www.facebook.com/dorothyperkins (the "Application"). You must then complete the entry form including providing details of the item that you wish to win. You may choose any item from www.dorothyperkins.com up to a value of £50.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified on the online entry form.

6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.

7. The winner will be drawn at random (under the supervision of an independent person) every Friday.  The winner will be notified by email within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.

8. There is one prize each week (the “Prize”) of the item that the entrant choose in their entry (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.

9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.
10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.
12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.

13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.

#TWEETITWINIT
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

1. By entering the prize draw (the “Prize Draw”) you agree to these terms and conditions.
2. This Prize Draw is open to entrants aged 18 and over. The Prize Draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with the Prize Draw are also excluded from entering this Prize Draw. No purchase is necessary. If you are under the age of 18 you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

3. The Prize Draw operates every Sunday between 00:00:01 GMT and 23:59:59 GMT (each a "Prize Draw Period") on Twitter.
4. You must tweet @Dorothy_Perkins using the hashtag #tweetitwinit stating what item you would like to win. You may choose any item from www.dorothyperkins.com up to a value of £50.
5. Only one entry per person per Prize Draw Period. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted. In the event of a dispute in connection with the identity of the individual who submitted an online entry, the entry will be deemed to have been submitted by the authorised account holder of the e-mail account identified with the Twitter account.
6. Dorothy Perkins complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.dorothyperkins.com.

7. The winner will be drawn at random (under the supervision of an independent person) every Monday.  The winner will be notified by direct message within 7 days of the end of the Prize Draw Period for that week. Dorothy Perkins’ decision will be final.  No correspondence will be entered into. There will only be one winner each week.

8. There is one prize each week (the “Prize”) of the item that the entrant choose in their tweet (from www.dorothyperkins.com up to a value of £50).  Approximate retail value (“ARV”) of the Prize is a maximum of £50. Odds of winning the Prize depend on the total number of eligible entries received. The winner will be responsible for all expenses not specified in the Prize description above.

9. If the Prize is not claimed within 7 days of the winner being notified, Dorothy Perkins reserves the right to award the Prize to an alternative winner.

10. Prize is non transferable, non refundable and non negotiable.  There is no cash alternative.  Dorothy Perkins reserves the right to substitute the Prize for one of its choosing with a value the same or greater than the original Prize in the event of circumstances outside of its control.
11. If you are a winner of the Prize the receipt by you of the Prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the Prize Draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on both Facebook and Twitter, and (ii) you agree to participate in such promotional activity as Prize Draw may require, in each case without additional remuneration.
13. Winners’ details will be available for 14 days after the winner is chosen by sending a SAE to Dorothy Perkins, Marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the Prize Draw, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.

17. This Prize Draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law.  You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Prize Draw.
18. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave House, 70 Berners Street, London, W1T 3NL.

#TUESDAYSHOESDAY TWITTER COMPETITION
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
1. By entering the prize draw (the “prize draw”) you agree to these terms and conditions.
2. This prize draw is open to entrants aged 18 and over. The prize draw is not open to residents of Australia, Belgium, Brazil, Greece, Hungary, Israel, Italy, Malaysia, Portugal, Singapore, Spain, Sweden and Turkey (due to legal restrictions on prize draws in such countries). Employees of the arcadia group and bhs limited, their families, agencies or anyone else associated with the prize draw are also excluded from entering this prize draw. No purchase is necessary.
3. This prize draw operates from 10:00:00 gmt and 23:59:59 gmt every Tuesday on twitter.
4. To enter, you must tweet @dorothy_perkins using the hashtag #TuesdayShoesday and state which pair of Dorothy Perkins shoes you would like to win.
5. Only one entry per person. Dorothy Perkins does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.

6. Dorothy Perkins complies with the standard procedures laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online privacy policy at www.dorothyperkins.com.


7. The winner will be drawn at random (under the supervision of an independent person) on every Wednesday morning. The winners will be notified by direct message on twitter within 7 days. Dorothy Perkins’ decision will be final. No correspondence will be entered into.
8. There is one prize each week of a pair of Dorothy Perkins shoes up to the value of £65. Odds of winning the prizes depend on the total number of eligible entries received.
9. If the prize is not claimed within 7 days of the winners being notified, Dorothy Perkins reserves the right to award the prize to an alternative winner.


10. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Dorothy Perkins reserves the right to substitute the prize for one of its choosing with a value the same or greater than the original prize in the event of circumstances outside of its control.
11. If you are a winner of the prize the receipt by you of the prize is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation these terms and conditions.

12. By entering the prize draw (except where prohibited by law and where the winner is a resident of the state of Tennessee) (i) you agree that your name and likeness may be used by Dorothy Perkins for advertising and publicity purposes, in particular to advertise the fact of you being the winner on twitter, and (ii) you agree to participate in such promotional activity as prize draw may require, in each case without additional remuneration.

13. Winners’ details will be available for 14 days after the winner is chosen by sending a sae to Dorothy Perkins, marketing at address below. Residents of Vermont may omit return postage.
14. Dorothy Perkins reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).
15. Subject to paragraph 16 below, to the maximum extent permitted by law, Dorothy Perkins and its associated companies and agents exclude responsibility and all liabilities arising from (i) any postponement or cancellation of the prize draw, (ii) any loss or, changes to, postponement of or use of the prize, and (iii) any act or default of any third party supplier, which are beyond Dorothy Perkins' reasonable control.
16. Nothing in these terms and conditions shall limit or exclude any party’s liability for death or personal injury caused by such party’s negligence, or for fraud.
17. This prize draw, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this prize draw.
18. Promoter: arcadia group brands limited trading as Dorothy Perkins registered no. 1716523. Registered office Colegrave house, 70 Berners street, London, w1t 3nl.

RESEARCH IPAD PRIZE DRAW TERMS & CONDITIONS

1. By completing the questionnaire (the "Questionnaire") you will automatically be entered into the free prize draw ("Prize Draw") and you agree to these terms and conditions.
2. This Prize Draw is open to residents of the British Isles aged 16 or over, except for employees of the Arcadia Group and BHS Limited, their families, agencies or anyone else associated with this Prize Draw.
3. The Prize Draw is run by the following Arcadia brands: Miss Selfridge, Wallis, Evans, Topshop, Topman, Dorothy Perkins, Burton, Outfit (the "Brands") and in conjunction with BHS Limited.
4. To enter you must register online at www.dorothyperkins.com/feedback provide us with your details and complete the Questionnaire.
5. This Prize Draw closes at 23:59 on the last day of each calendar month. Only one entry per person per month.
6. One new Apple iPad (the "Prize") will be won each calendar month. The Prize will be posted to the winner.
7. There will be one winner selected each calendar month from all of the entrants in that calendar month across all of the Brands. The winner will be drawn by an independent person at eDigitalResearch (our third party agent) on the first Monday of the calendar month following entry. The winner will be notified by telephone within 14 days of the draw in the relevant month. Arcadia's decision will be final and no correspondence will be entered into. There will only be one winner every calendar month across all Brands.
8. If any winner fails to claim their Prize within 14 days of being notified, Arcadia reserves the right to award the Prize to an alternative winner. The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives. Arcadia reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.
9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Arcadia may require.
10. Arcadia does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties.
11. By entering this Prize Draw, you agree that your details including your email address may be used to keep you informed about promotions, products and news of each Brand. Arcadia complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with any third parties for Marketing purposes. Arcadia will pass your details onto eDigitalResearch, our third party agent, who will use the information purely for the purposes of the draw. eDigitalResearch will not pass your information on to any third parties for marketing purposes. By entering the Prize Draw you consent to us using your information as set out above and in accordance with our Privacy Policy. For further details please see our online Privacy Policy.
12. Winners' details will be available for one month after the draw by sending a Stamped Addressed Envelope to: "Project Connect Free NEW IPAD Prize Draw", at the address below
13. Arcadia reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants)
14. These terms and conditions shall be governed by English law and the English Courts shall have exclusive jurisdiction to hear any disputes.
Promoter: Arcadia Group Limited registered no. 237511. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. 

 

 

About us

Established over 90 years ago, Dorothy Perkins is now one of the biggest fashion retailers in the country, with nearly 600 UK stores and over 50 international outlets.

Dorothy Perkins' ranges are updated weekly in store and daily online. The brand offers sizes 6 to 22, and a wide range of collections including Tall, Petite, Maternity, Lingerie, Shoes and Accessories.

Dorothy Perkins provides affordable, feminine fashion and a shopping experience customers clearly love - a jersey top is sold every two seconds and the store has won numerous awards for its collections.

Charities we support

For the past three years Dorothy Perkins has supported Breast Cancer Care, during which it's raised over £2 million for people affected by breast cancer. In 2007 Dorothy Perkins formed a partnership with the Woodland Trust, and since then has raised enough to plant over 100,000 trees in the UK.

> CLICK HERE TO FIND OUT MORE

Customer profile

With an age range of 25 - 40 years, Dorothy Perkins has the widest customer base of all our brands. The average Dorothy Perkins customer is in her early thirties and she's likely to be a busy mum or working woman.

She loves fashion and takes a close interest in the new trends, but often doesn't feel able to carry off some of the latest looks. She's not always confident about her body, and doesn't always know what suits her, so Dorothy Perkins gives her fashion inspiration and advice. Quality, fit and price are all important to her.

Our history

Here at Dorothy Perkins we're proud of our great British heritage. As the country's developed over the last 100 years, so have we...here are a few of our favourite milestones:

1909

Dorothy Perkins begins life as Ladies Hosiery and Underwear Limited.
At the tail end of the Edwardian era, fashion is very segmented. Society ladies favour the glamorous 'Belle Epoque' look with it's S shape silhouette, corsets and voluptuous long skirts. The middle classes wear long skirts and high collared blouses with pins or ties, and the less well off wear shawls and simple, homemade clothes.

1919

Dorothy Perkins expands to 12 shops. The impressively priced five-shilling (25 pence) blouses and range of knitwear are introduced, laying the foundations of the Dorothy Perkins value for money proposition.

1920

The 'roaring twenties' or 'jazz age' begin. So too does one of fashion's most glorious decades. The Flapper girl is born - hair is short and sleek as are dresses. Now the bra has been invented it's worn mostly to flatten the chest, giving wearers the fashionable boyish shape.

1930

Hollywood arrives! As the movies take off so too does our enduring obsession with film stars and their wardrobes. Dresses become more streamlined, elegant and reach the floor as we try to emulate Hollywood icons such as Mae West and their hourglass figures.

1936

Edward VIII abdicates to marry Wallis Simpson and they go on to become one of the most stylish couples of the decade. Wallis is credited with the adage 'a woman can never be too rich or too thin'.

1939

The trading name 'Dorothy Perkins' is adopted, suggested by the wife of the director and inspired by the name of the classic rambling rose.
At the outbreak of the Second World War Dorothy Perkins is trading from 75 shops.

1940

Wartime fashion brings with it a more practical, masculine way of dressing as women take on men's jobs. Trousers, flat shoes, plain shirts and pinned back hair take over from the glamour of the last two decades. Due to rationing clothes are now mostly homemade.

1947

Fashion begins its recovery from world war fabric rationing with the advent of Christian Dior's decadent 'New Look' - tiny waists and big skirts that celebrate women's curves.

1950

The fifties bring with it a previously unknown invention - the 'teenager' is born. Jeans become hugely popular as do prints, polka dots and ponytails! Twirly skirts become the only thing to dance in to the new music, known as Rock 'n' Roll.

1960

Mary Quant introduces the miniskirt which becomes so loved that the British Society for the Preservation for Mini Skirts is formed. Op Art black and white patterns are big, as too is the flower power hippy look. The only real style choices for men are the designer suits of the mods or the leather look of the rockers.

1966

Dorothy Perkins opens its 250th shop, and there is now a Dorothy Perkins on most British high streets. Cash registers are also introduced in all our stores.

1969

BBC studio manager Susannah Simons changes television fashion history by removing her trousers in the studio when told, as a woman, she shouldn't be wearing them. Trousers become instantly acceptable!
Beginning a six year working relationship with Biba, Dorothy Perkins buys a controlling stake in the famous clothes company. Dorothy Perkins sells Biba make-up from it's own stores and funds the opening of 'Big Biba', an iconic store on Kensington High street complete with it's own roof gardens and pink flamingos!

1970

Lots went on in fashion during the 70's: hot pants, wedges, maxi dresses, kaftans, Afghan coats, bell bottoms and punk all came and went. And let's not forget John Travolta's white suit in Saturday Night Fever.

1977

Dorothy Perkins acquires its first store on the most famous shopping street of them all - Oxford Street, London. At 7,500 feet this store is now the largest Dorothy Perkins.

1979

Dorothy Perkins is bought by the Burton Group.

1980

The decade that taste forgot becomes the decade fashion refuses to get over as we continue returning to things like leg warmers, T shirt dresses, and power dressing. Big hair and New Romantics take off as does Diana mania as the princess becomes an international fashion icon. Glitz is everywhere...and the bigger things are, the better!

1987

The 'Secrets' lingerie and nightwear range is introduced in Dorothy Perkins and is an instant hit.

1988

The Dorothy Perkins Account Card is launched.
Thanks to boy band Bros, the Brosette look explodes - ripped jeans and puffa jackets with the band's logo on the back are everywhere.

1990

Fashion is significantly influenced by music - from grunge, to acid house, to 'Madchester', all the genres have their own distinctive looks. Combats temporarily take over from jeans and Minimalism, 'The Jennifer' (Aniston) haircut, Wonderbras, Chinese style dresses and shirts are all popular.

1993

The Dorothy Perkins 'Maternity' range is rolled out in selected city stores. The range offers expectant mothers fashionable, affordable and comfortable maternity clothing in sizes 8-20.

1994

We are one of the first companies to harness the power of celebrity by choosing Helena Christensen as the 'face' of Dorothy Perkins. Our strapline at the time is 'where you can afford to look good'.

1997

Yasmin Le Bon joins Helena Christensen as another 'face' of Dorothy Perkins.

1998

The Burton Group Plc becomes Arcadia Group Plc. Dorothy Perkins is now part of the same family as Burton, Evans, Hawkshead, Principles, Racing Green, Topshop and Topman.

The 'Petite' range is introduced into selected stores, offering women 5ft 3in and under a collection to fit and flatter them.

1999

An online shopping facility is launched at www.dorothyperkins.com where customers can shop Dorothy Perkins 24 hours a day, 7 days a week.

2000

The noughties have been all about revivals. Vintage clothes are enjoying an resurgence, and trends as diverse as Boho, Military, Preppy and Tailoring have all been huge. Plus we've celebrated the return of the all-conquering jean!

2001

A 'Tall' range is launched in selected stores for women 5ft 8in and over, made up of specially designed pieces for the taller woman, as well as adapted trends from the core Dorothy Perkins range.

2002

Philip Green, owner of Bhs, purchases the Arcadia Group Plc.

2003

The Dorothy Perkins 15,000 foot flagship store opens on London's Oxford Street above Bond Street tube station.

2007

Today Dorothy Perkins has over 600 UK stores, 52 international outlets in countries including Spain, Gibraltar, Cyprus, Turkey and Singapore, as well as our largest store dorothyperkins.com

Careers

Fancy working for Dorothy Perkins or one of the Arcadia brands?

> CLICK HERE TO FIND OUT MORE ABOUT CAREERS AT ARCADIA

This website is operated by:

Arcadia Group Brands Limited trading as Dorothy Perkins
Registered in England
Company No.1016191

Registered Address:
Colegrave House
70 Berners Street
London
W1T 3NL

VAT Numbers:
GB169 0943 36
IE 9573421 D

Contact us

If you have any queries, simply fill out this form to contact our Customer Services.

Alternatively, We are open between 9am and 11pm GMT on weekdays and between 9am and 6pm GMT (excluding some Bank Holidays):

UK customers: 0844 984 0261 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

United States customers: 1866 296 6672 (toll free)

Australian customers: +44 844 984 0261 (calls charged at local rate)

New Zealand customers: +44 844 984 0261 (calls charged at local rate)

European customers: (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Monaco, Netherlands, Norway, Spain, Sweden, & Switzerland only)+44 844 984 0261 (calls charged at local rate)

All other international customers, click here to email us.

 

 

Store queries

If your query is regarding a store (UK and Republic of Ireland only) then please contact Retail Customer Services on 0845 121 4516. The opening hours are:

Monday - Friday: 9 am - 6.30pm (Wed 9.30am opening)
Saturday: 9am - 5.30pm
Sunday and Bank Holidays: 10am - 4pm

Alternatively, click here to email us.

Dorothy Perkins account card

If your query is regarding your Dorothy Perkins account card (UK only) then please contact Dorothy Perkins Customer Services on 0871 522 5057. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras. For security reasons we are unable to deal with Account card queries via email. The opening hours are:

Monday/Tuesday: 8am - 8pm
Wednesday: 8am - 9pm
Thursday/Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm

Calls are charged at the National Rate.

Site Map

Click here to see our site map.