This site ships to the United States

Shipping & Returns

Fallen in love with something at DP? Whether you want it fast, free or flown further afield, get your fashion fix delivered the way that suits you best.

  • Standard Tracked Shipping, $10

    FREE when you spend $50, automatically applied at checkout
    Within 11 working days (order before noon EST)

    Please allow 2 extra days for deliveries to Alaska, Hawaii and the US Territories.

     

    Customers are responsible for paying any applicable import duties and taxes. All orders are shipped from the UK and are subject to checking by US customs that may affect the shipping time.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here.

    If your tracking number begins with ‘E’ track your parcel here.

     

    Additional Information

    During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Care team.

  • Express Tracked Shipping, $30

    Within 4 working days (order before noon EST)

    Please allow 2 extra days for deliveries to Alaska, Hawaii and the US Territories.

     

    Customers are responsible for paying any applicable import duties and taxes. All orders are shipped from the UK and are subject to checking by US customs that may affect the shipping time.

     

    Track Your Order

    To track your order you will need your tracking number which is located on your dispatch confirmation email.

    If your tracking number begins with ‘1550’ track your parcel here

    If your tracking number begins with ‘E’ track your parcel here. 

     

    Additional Information

    During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Care team.

  • FAQs

    How much will custom charges be?

    Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

     

    Is there a delivery promotion?

    We may run delivery promotions from time to time. Please see above or Promotions Terms and Conditions to check whether we are running any at this time.

     

    Who will deliver my order?

    Your order may be shipped by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your order can be collected.

    Larger orders will be shipped by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each shipping attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.

     

    What counts as a working day?

    Saturday, Sunday and UK Bank Holidays are not classed as working days. Customers are advised to check the estimated delivery day displayed at the checkout.

     

    Can I change my shipping address?

    No changes can be made to the shipping address after the order has been placed.

     

    Can I get my order delivered to an APO address?

    Unfortunately at this time we are unable to ship to APO addresses.

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pages here

     

     

Whether you're just around the corner or far, far away, distance won't stop us getting all your DP treats delivered.

  • Shipping to Another Country

    All orders shipped outside of the USA will be processed through the relevant site.

    Please select your shipping destination from the country selector at the top of the page.

Unhappy with your item? Don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love.

  • Returning Your Item by Post

    Within 14 days of receipt

    US purchases can only be returned by post, at your own cost.

     

    Unfortunately our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

     

    Returns Label

    Use the returns label provided in your parcel. Alternatively you can download a return label here. Attach the label to your parcel and post it to our UK warehouse.

     

    Proof of Postage

    Please ensure you obtain a receipt and retain it for your reference.

     

    Refunds

    Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

  • FAQs

    How long will my refund take?

    Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.

     

    What happens if the card I paid with has expired?

    Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

     

    I have lost my Proof of Postage, can I still get a refund?

    Without Proof of Postage we cannot refund any money if we do not receive the returned items. 

     

    Can I get a refund to a Gift Card?

    Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.

     

    Can I return underwear, swimwear and jewellery?

    In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.

     

    Further information

    Your statutory rights are not affected by our returns policy.

     

    More Questions?

    If you have any other questions regarding delivery please see our Help & Support pages here